Optimization of communication in the surgical program via instant messaging, Web-based surveys, newsletters, websites, smartphones and telemedicine: the experience of Oakville Trafalgar Memorial Hospital

Optimization of communication in the surgical program via instant messaging, Web-based surveys, newsletters, websites, smartphones and telemedicine: the experience of Oakville Trafalgar Memorial Hospital

Can J Surg 2018;61(4):E4-E6 | PDF | Appendix

Duncan Rozario, MD

Summary

As our surgical program has rapidly expanded, new modalities are required for safe, effective and efficient communication. In this discussion we review how we have used Web-based survey tools, the Signal instant messaging app, a new departmental newsletter, personal surgeon office websites, a department of surgery website and encrypted video calls via the Ontario Telemedicine Network to address our evolving communication needs.


Accepted for publication May 11, 2018

Acknowledgements: The author thanks Julie McBrien, program director of surgery at Halton Healthcare Services, who has been an invaluable colleague in the development and implementation of these communication strategies and without whose support the department would not have been able to sustain the pace or success of these initiatives.

Affiliation: From the Oakville Trafalgar Memorial Hospital, Oakville, Ont.

Competing interests: None declared.

DOI: 10.1503/cjs.004418

Correspondence to: D. Rozario, Oakville Trafalgar Memorial Hospital, 3001 Hospital Gate, Oakville ON L6M 0L8, drozario@haltonhealthcare.com